Frequently Asked Questions

We offer flexible order quantities. Minimum order varies by customization level:

• White-Label (ODM): Lower minimum - Add proven designs to your brand lineup. Add your logo and packaging.
• Custom Design (ODM+): Medium minimum - Modify colors, materials, or features on existing designs.
• Full OEM: Higher minimum - Your completely custom specifications matching your brand standards.

💡 Most clients start with our White-Label option to test the category. Contact us to discuss order quantities based on your specific needs.

We offer several branding options depending on your budget and order quantity:

• Embroidered Logo: Most popular. Premium look, durable. Best for chest or sleeve placement. Setup fee: $200-$300.
• Heat Transfer: Good for complex logos with multiple colors. Setup fee: $150-$250.
• Woven Label: For inside neck/waist tags. Setup fee: $100-$200.
• Custom Packaging: Branded boxes, hang tags, inserts. MOQ applies, quote upon request.

We provide free design mockups before production so you can see exactly how your brand will look.

Yes! With 5+ years of experience, this is one of our key services for brand owners. Quality control can be complex and expensive ($10K-$30K) if you go alone. Here's how we help:

• Quality Tested Products: Our products follow international safety standards with certifications from experienced manufacturers with proven track records.
• Documentation Support: We provide test reports and product documentation to help you meet market requirements.
• Timeline: Using our pre-certified products: 2-4 weeks for paperwork. Custom products needing new certification: 6-12 weeks.

💡 Tip: Start with our white-label products to get to market fast, then invest in full Quality control as your brand grows.

Yes, for orders meeting our MOQ thresholds. Here's how our fulfillment works:

• Bulk Orders: You order your quantity (MOQ negotiable), we produce to YOUR specifications, then arrange fulfillment through logistics partners as needed.
• Fulfillment Fee: $3-$5 per shipment (pick, pack, ship to end customer).
• Your Branding: Packages can include your branded inserts, thank you cards, etc.

This is perfect for Amazon FBA sellers, Shopify stores, or regional retailers who don't want to manage inventory.

Here's a realistic breakdown for launching an emerging warming brand (example: heated vest line):

Factory-Direct Launch (Minimum Order):

• 1,000 units white-label vests @ $55/unit = $55,000
• Logo embroidery setup + per-unit cost = $800 + $2,000 = $2,800
• Custom hang tags & packaging = $1,500-$2,500
• Total Launch Cost: $59,300-$60,300

Potential Revenue: Sell vests at $129 retail = $129,000 gross revenue. Profit: ~$68,000+ after costs (52%+ margin).

Full Brand Launch (Scale):

• 3,000+ units multi-SKU (vests, gloves, jackets) = $150,000-$200,000
• Premium branding (embroidery, woven labels, custom boxes) = $5,000-$8,000
• Quality control assistance (if needed) = $2,000-$5,000
• Total: $157,000-$213,000

💡 For smaller quantities (under 1,000 units): Order blank products and work with local embroidery/print shops for branding.

Yes, for committed brands meeting volume thresholds. Here's our exclusivity program:

• Regional Exclusivity: Minimum 500 units/year commitment. We won't supply the same design to competitors in your city/region.
• Provincial Exclusivity: Minimum 1000 units/year. Province-wide protection (e.g., only your brand sells this design in Ontario).
• National Exclusivity: Minimum 2000+ units/year. Full Canadian market exclusivity.

Exclusivity agreements are typically 1-year contracts with renewal options based on performance.

Simply press and hold the power button on the chest area for 3 seconds. The LED indicator will light up showing the current heating level. Press the button again to cycle through Low (Green), Medium (Blue), and High (Red) heating modes.

Battery life depends on the heating level:

• Low Heat (35°C): Up to 8 hours
• Medium Heat (45°C): 5-6 hours
• High Heat (55°C): 3-4 hours

Yes! All heated apparel in our catalog features 3 adjustable heating levels. Press the power button to cycle between Low (35°C), Medium (45°C), and High (55°C). The LED color indicator shows your current setting.

Recommended settings based on outdoor temperature:

• 0°C to 10°C: Low heat is usually sufficient
• -10°C to 0°C: Medium heat for comfort
• Below -10°C: High heat recommended

Yes, but we recommend using Low heat setting during physical activity. Your body generates heat naturally during exercise, so you typically won't need high heating levels. Our products are designed for light to moderate activities like walking, commuting, or casual outdoor activities.

Our heated insoles feature ultra-thin heating elements that warm your feet from the ground up. They're designed with a universal trim-to-fit feature, so you can customize them to match any shoe size. Simply trace your current insole, trim to size, and insert. The battery pack is compact and can be tucked into your sock or attached to your shoe. Perfect for winter boots, work shoes, or even dress shoes!

Great question! Heated insoles are portable inserts that you can move between different shoes, making them versatile and economical. Heated shoes are complete footwear with built-in heating systems, offering superior insulation and all-day comfort. Choose insoles if you want flexibility to use with multiple shoes. Choose heated shoes if you want an all-in-one waterproof winter boot solution with maximum warmth and comfort.

Our heating pad is incredibly versatile! It features a soft, flexible design that conforms to any body area. Common uses include:

• Back relief: Place behind your back while sitting or lying down
• Shoulder and neck tension: Drape over shoulders
• Abdominal comfort: Lay flat on stomach area
• Leg and knee warmth: Wrap around affected area

The remote control allows easy temperature adjustment without moving. Perfect for reading, watching TV, or relaxing at home!

Absolutely! Our heating sleep bag is specifically designed for Canadian conditions. It combines traditional insulation with our gentle heating technology, providing warmth in temperatures as low as -20°C. The temperature control system lets you adjust heat levels throughout the night. It's perfect for:

• Winter camping and ice fishing
• RV and trailer use during cold months
• Emergency preparedness kits
• Backyard camping with kids

The heating system runs on a rechargeable battery pack that lasts up to 8 hours on low setting - perfect for a full night's sleep!

Yes! Both products are designed for harsh weather conditions. Heated shoes feature waterproof construction and sealed seams to keep your feet dry in wet conditions. Heated insoles are water-resistant and work perfectly inside waterproof boots. However, avoid submerging the battery packs in water. If your shoes or boots get wet, remove the battery pack and let everything dry completely before reconnecting.

Yes! All products we supply are machine washable. Remove battery pack, close all zippers/velcro, use cold/warm water (max 30°C), select gentle cycle, use mild detergent, no bleach.

Air drying is recommended. Hang or lay flat to dry. If using a dryer, select low heat (max 60°C) and remove promptly. Never use high heat. Ensure the garment is completely dry before reconnecting the battery.

No, do not iron heated apparel. The heat from an iron can damage the internal heating elements. If wrinkles are a concern, hang the garment in a steamy bathroom or use a fabric steamer on low setting, avoiding direct contact with heating zones.

Wash as needed, similar to regular clothing. If worn daily, we recommend washing every 5-7 wears or when visibly soiled. Regular washing helps maintain freshness and doesn't harm the heating elements when done correctly.

Heated Insoles: Remove battery pack and wiring, wipe with damp cloth and mild soap, air dry completely (24 hours) before reconnecting. Never machine wash or submerge.

Heated Shoes: Remove battery pack, clean exterior with damp cloth or shoe cleaner, use waterproof spray periodically, let dry naturally away from direct heat.

Heating Pad: Unplug and disconnect controls, spot clean with damp cloth. Some models have removable machine-washable covers (check product label). Never submerge in water.

Heating Sleep Bag: Remove all electrical components and battery. Machine wash on gentle cycle with cold water (front-loading washer preferred). Tumble dry on low heat or air dry. Ensure completely dry before reinstalling heating system.

WarmHub provides a 1-year product warranty covering:

• Heating element defects or malfunctions
• Battery issues (not holding charge, sudden failure)
• Control button or LED indicator failures
• Zipper or stitching defects
• Product defects in materials

Warranty does not cover normal wear and tear, misuse, or damage from improper care.

To file a warranty claim:

1. Contact us at [email protected] with your order number
2. Describe the issue and provide photos if possible
3. Our team will assess and respond on business days
4. If approved, we'll arrange repair, replacement, or refund

Yes, all products in our catalog are thoroughly tested and certified for safety. We hold certifications from:

• FCC & CE certification
• UN 38.3 battery safety certification
• RoHS compliance (no harmful materials)
• CE marking for international standards

Our products include built-in safety features like automatic shut-off, overheat protection, and short-circuit prevention.

We recommend consulting with your doctor before using heated apparel during pregnancy. Our products are generally safe for external use, but individual medical situations vary. If approved by your healthcare provider, use the Low heat setting and avoid prolonged exposure to the abdominal area.

Yes, our Family Series products are designed for children aged 6 and up. Adult supervision is recommended, especially for younger children. Start with Low heat setting and monitor for comfort. Children should be able to operate the on/off switch themselves in case they feel too warm.

We do not recommend sleeping while wearing heated apparel with the heating function active. Our products are designed for active use during waking hours. If you wish to sleep with the garment on, turn off the heating and remove the battery pack.

Our MOQ varies by service type:

• Blank/Unbranded Products: MOQ 20 units (available for immediate purchase)
• Factory Customization (logo, branding, packaging): 1000+ units minimum
• Custom Design/OEM/ODM: 1000+ units, depending on complexity
• For smaller quantities with branding: Order blank products + use local customization shops

Yes, for high-volume orders (MOQ 500-1,000+ units). We manufacture premium non-heated winter apparel including down jackets, softshell jackets, insulated work jackets, winter accessories, and corporate uniforms through our OEM/ODM program.

Customization includes logo embroidery/printing, custom colors & materials, and private label packaging. Ideal for corporate uniform programs, government procurement, and retail private label lines. Learn more about OEM/ODM services.

Fill out our wholesale sample request form on the Samples page. Samples are provided at wholesale rates (40-50% off retail) with 100% credit toward your first order of $800+. Our team reviews requests and sends a quote with payment link. Samples ship from factory (2-4 weeks lead time). Limit: 1 sample per SKU, maximum 5 products total.

No, samples are NOT free. We provide samples at wholesale rates (40-50% off retail) to qualified B2B buyers.

💚 100% Sample Credit: Place your first order of $1,500+ within 60 days and receive full credit of sample fees (up to $300 max). Example pricing: Heated Vest sample ~$54, Heated Jacket ~$90, plus shipping $12.99-$24.99.

Contact us for custom quote.

WarmHub operates on a made-to-order, factory-direct model. All orders are produced by our manufacturing partner and ship directly to you:

• 🏭 Manufacturing Partner (Asia): All products are made-to-order — Lead time: 3-6 weeks (production + international shipping). Quality tested products ready for Canadian market. Customs clearance support included.
• ✅ Advantage: Factory-direct pricing means better margins for YOUR brand (35-42%). No middlemen markup.
• 🎨 Customization: Made-to-order allows full customization — YOUR logo, YOUR packaging, YOUR specifications.

This flexible system ensures product availability while keeping costs competitive. You'll always know exactly what to expect before confirming your order.

Lead times depend on order type and quantity:

• Made-to-order production: 3-6 weeks (production + international shipping)
• Corporate gifts (logo printing): 2-3 weeks
• OEM orders: 4-6 weeks
• ODM custom design: 8-12 weeks

Rush orders available with additional fees. Contact us for expedited timelines.

WarmHub specializes in factory-direct bulk orders with MOQ 50+ units. For small-batch customization (under 50 units), we recommend this approach:

⚠️ Important: Third-party customization (local shops) may affect warranty coverage. Products modified by third parties are not covered under our standard warranty. Factory-direct customization (MOQ 50+) maintains full warranty protection.

Yes! For bulk orders (MOQ 50+ units), we offer factory-direct customization including embroidered logos (recommended), screen printing, heat transfer labels, and custom packaging. Provide your logo in vector format (AI, EPS, or high-res PNG). Setup fees may apply for first-time orders.

Payment terms for B2B customers:

• New customers: 50% deposit, 50% before shipping
• Established customers (6+ months): Net 30 terms available
• Large orders ($10,000+): Custom payment plans available

We accept wire transfer, credit card, and PayPal for business accounts.

Wholesale pricing is not publicly listed to protect our retail partners. To receive pricing: submit a sample request with your company information, or contact [email protected] with your business license/retailer credentials. Our team will send you detailed pricing with competitive profit margins.

First-time wholesale customers: $1,000 CAD minimum. Established partners: $800 CAD reorder minimum. Mixed SKU orders welcome. This supports cost-effective shipping through our Canadian fulfillment network.

Yes, Net 30 terms are available for qualified partners with: minimum 6 months partnership with on-time payments, at least 3 completed orders, credit application, and business references. Credit limit is based on order history and business size. Contact [email protected] to discuss eligibility.

We evaluate regional exclusivity requests on a case-by-case basis. Requirements for consideration:

• Minimum annual purchase commitment ($50,000+ CAD)
• Proven retail presence in the target region
• Marketing and promotion plan for products you'll resell
• Minimum 3-6 month partnership before exclusivity discussion

Regional exclusivity typically covers a defined geographic area (e.g., specific cities or provinces) and includes performance benchmarks to maintain the agreement.

Quality is our top priority. Our B2B warranty and quality commitments include:

• Pre-shipment quality inspection on all wholesale orders
• Defect rate below 1% (industry average: 2-3%)
• 1-year product warranty on all heating elements
• Rapid replacement: defective units replaced promptly
• If defect rate exceeds 2% on any order, we cover return shipping and replace the entire batch

Report quality issues within 30 days of receipt to [email protected] with photos and order number.

Our fulfillment network (Toronto & Vancouver) maintains consistent inventory with the following restock patterns:

• Core products (vests, jackets): Made-to-order, lead time 3-6 weeks
• Seasonal products: Monthly restocks during peak season (Oct-Mar)
• Made-to-order production: 3-6 weeks (production + international shipping)
• Pre-order for out-of-stock items: Lead time varies based on product and quantity

Subscribe to our B2B inventory alerts or contact your account manager for real-time stock updates and pre-order opportunities.

Wholesale pricing is tailored based on your program requirements:

• Estimated order scope and timeline
• Product mix (vests, jackets, gloves, socks, accessories)
• Customization (logo, packaging) and compliance needs
• Shipping terms and delivery locations
• Program commitments (seasonal allocations, multi-site deployments)

Contact our B2B team for a tailored quote. We will prepare a proposal aligned with your goals.

Yes! Account management support is provided based on partnership level:

• All B2B customers: Access to shared B2B support team
• Partners with $10,000+ annual orders: Dedicated account manager assigned
• Strategic partners ($50,000+ annual): Priority account manager with direct communication channel

Your account manager assists with inventory planning, marketing support, product training, and custom solution development. They're your dedicated partner for growing your heated apparel business.

Yes! WarmHub supplies to Canadian government agencies, municipalities, educational institutions, healthcare facilities, and public sector organizations. We understand the unique requirements of government procurement:

• Full compliance documentation (certifications, test reports)
• Transparent pricing with detailed quotations
• Flexible payment terms (Net 30/60 for qualified agencies)
• Multi-year supply agreements available
• Canadian content and local supplier preference support

Government and institutional orders have flexible MOQ requirements:

• Standard government orders: 30 units minimum (lower than commercial 50)
• Municipal departments: 20 units minimum per department
• Standing offer agreements: No minimum per order
• Trial/pilot programs: As low as 10 units for evaluation

We recognize that government procurement often requires smaller initial orders for testing and evaluation purposes.

Note: MOQ and delivery times vary significantly between in-stock and non-stock products. Contact us for specific availability.

All our products are made-to-order. The customization level impacts MOQ and lead time:

💡 Tip: Most clients start with Standard products (lower MOQ) to validate demand, then move to Custom products for brand differentiation.

WarmHub actively participates in government RFPs (Request for Proposal) and tender processes:

1. Contact our Government Sales Team at [email protected] with RFP number
2. We provide: Technical specifications, compliance documents, pricing, delivery timelines
3. We respond promptly to all RFPs based on complexity and requirements
4. We support both competitive bids and standing offer submissions

Available documentation: ISO certificates, product liability insurance, WSIB clearance, bonding capacity.

Yes! We actively support long-term government supply arrangements:

• Standing Offer Agreements: Flexible terms based on agency requirements with pre-negotiated pricing
• Master Service Agreements: Simplified ordering for multiple departments
• Blanket Purchase Agreements: Call-up orders as needed throughout the year
• Volume pricing locked in for agreement duration

Benefits: Simplified procurement process, budget predictability, dedicated government account manager, priority inventory allocation.